Return an unwanted item
Step-by-step guide on how to return your unwanted Subcold products.
Damaged item
Find out what to do if your item arrives damaged
Faulty item
Find out what to do if your item develops a fault
Returns Policy
Still waiting for your refund?
Returned your item but haven't received your refund yet? Here's what to check before contacting us.
Problem with your order
What to do if your order is missing items, incorrect, damaged or faulty.