If you’ve changed your mind or no longer want your item, you can return it within 30 days of delivery, provided it meets our returns policy.
How to return your item
Pack the item securely in its original packaging.
Make sure all original accessories are included, such as keys, shelves, door pockets and power leads.
Include your original delivery address and order number inside the package.
Arrange a return with a courier of your choice.
Send your return to:
Subcold Ltd
28/2 Firth Road
Houstoun Industrial Estate
Livingston
West Lothian
EH54 5DJ
Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service and keeping your proof of postage until your refund has been processed.
Condition of Returns
Items must be unused, in their original packaging, and in resalable condition. This includes all accessories including keys, shelves, door pockets, power leads and any other items originally included in the box. Items that have been used or damaged may not be eligible for a full refund.
Good to know
Return timeframes can vary depending on your chosen courier and how long it takes for the item to reach our warehouse
Please keep your proof of postage, as we may need this to help with your return enquiry
Refunds are only issued to the original payment method used at checkout
If a gift card was used, the refund will be applied back to the gift card first
Once your return has been received, refunds are typically processed within 7 working days
After processing, it may take up to an additional 10 working days for the funds to appear in your account, depending on your bank or payment provider
Faulty or incorrect items
If you have received a faulty or incorrect item, please do not follow the standard returns process. Please refer to our faulty/incorrect item guide
Faulty or incorrect items are handled separately from standard returns and may not require you to send the item back, depending on the issue.