We’re sorry to hear there’s an issue with your order — our team works hard to get everything right, but sometimes things don’t go as expected. Don’t worry, we’ll help get this sorted as quickly as possible.
Damaged item
If your item arrives damaged, please contact us within 48 hours of delivery via our contact form [link] or through live chat so we can assist you as quickly as possible.
Please include:
Your order number
Photos of the damaged item
The product serial number
Please note that without this information, we may not be able to process your request.
Faulty item (within 30 days)
If your item develops a fault within the first 30 days of delivery, we recommend first checking the troubleshooting steps in the user manual.
You can find this in the booklet included with your product or online here: User Manuals
If the issue persists, please contact us via our contact form [link] or through live chat, providing:
Your order number
The product serial number
A detailed description of the fault
Please note that we are unable to offer replacement items for faults within the first 30 days. A full refund will be provided once the item has been returned and inspected.
Faulty item (after 30 days)
If your item becomes faulty after 30 days, please follow the troubleshooting steps in the user manual first.
You can access the manuals online here: User Manuals
If the issue continues, please contact us via our contact form [link] or through live chat, providing:
Your order number
The product serial number
A detailed description of the fault
Once we receive this information, we’ll advise you on the next steps.
Depending on the issue, this may include troubleshooting, replacement parts, or a return for inspection or repair.
Missing item
If something is missing from your order, please:
Check your order confirmation email to make sure the item was included
Check your tracking emails, as items may arrive separately and have different tracking numbers
If the item is listed on your order but has not been received, please contact us as soon as possible via our contact form [link] or through live chat, and include:
Your order number
The item(s) missing
A photo of the shipping label
Photos of the packaging
A photo of the items received
Incorrect item received
If you have received the wrong item, please contact us as soon as possible via our contact form [link] or through live chat so we can resolve the issue.
To help us investigate quickly, please include:
Your order number
A clear photo of the item received
A photo of the packaging
Incorrect item claims should be reported within 30 days of delivery.
Still need help?
Not sure what applies to your situation? please contact our Customer Support team via our contact form or live chat, and we’ll be happy to help.