We’re sorry to hear that your item has developed a fault. We understand how frustrating this can be, and our Customer Support team is here to help.
Please do not arrange a return as a standard unwanted return. Faulty items are handled separately, and the next steps depend on when the fault occurred.
Fault within 30 days
If your item develops a fault within the first 30 days of delivery, please first check the troubleshooting steps in your user manual.
If the issue persists, contact us and provide:
Your order number
The product serial number
A detailed description of the fault
If your item develops a verified fault or arrives damaged within the first 30 days of delivery, you are entitled to choose between a full refund or a free replacement unit (where stock allows), under the Consumer Rights Act 2015.
Fault after 30 days
If your item develops a fault after the first 30 days, please check the troubleshooting steps in your user manual first.
If the issue continues, contact us providing:
Your order number
The product serial number
A detailed description of the fault
We’ll review the issue and advise you on the next steps. Depending on the fault, this may include troubleshooting, replacement parts, or returning the item for inspection or repair.
Important
Please do not arrange a return until our Customer Support team has advised you to do so.