We’re sorry to hear that your item has developed a fault. We understand how frustrating this can be, and our Customer Support team is here to help.
Please do not arrange a return as a standard unwanted return. Faulty items are handled separately, and the next steps depend on when the fault occurred.
Fault within 30 days
If your item develops a fault within the first 30 days of delivery, please first check the troubleshooting steps in your user manual.
If the issue persists, contact us and provide:
Your order number
The product serial number
A detailed description of the fault
Please note that we do not offer replacement items for faults within the first 30 days. A full refund will be provided once the item has been returned and inspected.
Fault after 30 days
If your item develops a fault after the first 30 days, please check the troubleshooting steps in your user manual first.
If the issue continues, contact us providing:
Your order number
The product serial number
A detailed description of the fault
We’ll review the issue and advise you on the next steps. Depending on the fault, this may include troubleshooting, replacement parts, or returning the item for inspection or repair.
Important
Please do not arrange a return until our Customer Support team has advised you to do so.