If you purchased your Subcold product through another retailer, who you need to contact will depend on your query.
Order tracking and delivery
For tracking information, delivery updates or missing deliveries, you can usually find your tracking details by logging into the account you used to place the order and viewing your order information there.
You may also find your tracking details in your shipping confirmation email.
If you are unable to locate your tracking information or need further assistance, please contact the retailer you purchased from or contact our Customer Support team via our contact form or live chat.
Cancellations
If your order has not yet been dispatched, it can usually be cancelled without any issue.
If your order was placed through a third-party seller, you will need to request the cancellation directly with them, as we are unable to cancel orders purchased from other retailers.
Returns and refunds
If there is a problem with your order or product, you can contact us directly for support, even if you purchased it from another retailer.
This includes:
Faulty products
Items damaged in transit
Missing items or parts
Incorrect items received
Please see Problem with your order article to find out what to do next depending on the issue you are experiencing.
Product support
You can still find user manuals, troubleshooting guides and technical information for your Subcold product on our Help Centre.
If you are experiencing a problem with your product that you cannot resolve using our troubleshooting information, our Customer Support team will be happy to assist.
Please have your product model and order number available when contacting us.