If your Subcold INTEGRA wine cooler is not cooling as expected, there are several checks you can carry out before contacting Customer Service.
The INTEGRA Series uses a compressor cooling system and has an adjustable temperature range of 3°C to 18°C. Performance can be affected by the temperature setting, room conditions, ventilation and how often the door is opened.
Check the Temperature Setting
Make sure the appliance is switched on and the required temperature has been selected.
To adjust the temperature:
Press the temperature control button
When the temperature begins flashing, use the + or – buttons
The temperature can be adjusted between 3°C and 18°C
After approximately 5 seconds without pressing a button, the display returns to showing the actual internal temperature
Please allow sufficient time for the appliance to reach the new setting.
Check the Room Temperature
The INTEGRA Series is designed to operate in an ambient room temperature of approximately 16°C to 32°C.
Very hot or cold surroundings can affect cooling performance and may cause the internal temperature to fluctuate.
The appliance should not be installed in:
Garages
Sheds or outbuildings
Unheated rooms
Direct sunlight
Areas close to radiators, cookers or other heat sources
Check the Ventilation
Adequate ventilation is essential.
The INTEGRA manual specifies a minimum clearance of:
5 mm on both sides
5 mm at the rear
Make sure ventilation openings are not obstructed.
Check the Door
Make sure:
The door closes completely
Bottles or shelves are not preventing it from closing
The door seal is correctly positioned
The appliance is level
Frequent or prolonged door opening allows warm air into the cabinet and can increase the time required to reach the selected temperature.
Has the Cooler Recently Been Loaded?
If room-temperature bottles have recently been placed inside, the cooler will need additional time to remove the heat from them.
During this period:
Keep the door closed as much as possible
Allow additional cooling time
The side panels may feel warm while the appliance is cooling — this is normal during initial cooling
Check for Ice Build-Up
If excessive ice is present, the manual recommends carrying out a manual defrost.
Do not use sharp objects, heaters or other equipment to speed up defrosting, as this may damage the cooling system.
When to Contact Subcold Customer Service
Please contact us if:
The cooler remains warm after sufficient cooling time
The compressor does not appear to operate
The display shows E1 or E3
The appliance repeatedly loses power
The door or seal appears damaged
The appliance is correctly installed but cannot maintain temperature
When contacting us, please provide the model, serial or batch number, order number, selected temperature and approximate room temperature.