All Subcold products come with a 1-year standard warranty from the date of purchase, giving you peace of mind.
What's Covered
Our warranty covers manufacturing defects and faults that occur under normal use. This includes:
Cooling system failures
Electrical component defects
Thermostat malfunctions
What’s not covered
The warranty does not cover issues caused by external factors or misuse, including:
Electrical cabling between the product and mains supply
Light bulbs, tubes, and LED lights
Physical damage, vandalism, or impact damage
Rust or condensation
Shelving or accessories
Power failures
Incorrect installation, relocation, or placement
Damage caused by misuse, neglect, or unauthorised repairs or modifications
How to make a warranty claim
If your item develops a fault after 30 days from delivery, please first follow the troubleshooting steps in the user manual.
If the issue persists, please contact us and our team will guide you through the next steps.
Please note that we are unable to offer replacement items for faults within the first 30 days. A full refund will be provided once the item has been returned and inspected.
Returns for warranty inspection
Depending on the item weight:
20kg or under: We will provide a return label for a DPD drop-off location
Over 20kg: We will arrange a courier collection on a suitable weekday (exact times cannot be guaranteed)
Please ensure your order number and original delivery details are included in the package to help us process your return.
Important information
If a replacement is issued, the warranty continues from the original purchase date
If no fault is found, or the issue is caused by misuse, a service or inspection fee may apply
Warranty claims must be used correctly — incorrect or misleading claims may result in charges